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FAQ

Yes, BUCA products are all-natural! We strongly believe in holistic skincare + in the power of natural ingredients as catalysts for physical rejuvenation + total well-being.

BUCA Botanicals is 100% cruelty-free + we do not test our formulas on animals. 

BUCA Botanicals is vegan-friendly + does not use animal-derived ingredients.

We strive to create products that are gentle + safe for you to use. Our products are not intended to diagnose, treat, cure and/or prevent any disease. The content + product descriptions we provide in this website are for general information purposes only. The statements have not been evaluated or approved by the FDA.

We recommend checking the ingredients list of any product you intend to use while pregnant or nursing, with your doctor to allay concerns.

In general, products should be applied in order from thinnest to densest, so that the lightweight products are applied first. There are exceptions to this, like acids.

Yes, natural products do expire. All of our products will stay fresh for up to 12 months or longer when stored properly in a cool, dry place + keep out of direct sunlight. Our tonics have a shelf life of up to 6 months. 

We fulfill and ship orders Monday through Friday, excluding holidays. As we handmake all of our products in small batches to maintain freshness, orders with standard shipping will usually be fulfilled and shipped within 2 - 5 business days. Orders with expedited shipping will be fulfilled and shipped within 1 - 2 business days. Once shipped, you’ll receive an email from us with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update. 

BUCA Botanicals cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method. If you need to update your address or cancel an order, please contact us immediately. We'll do our best to stop the order, however, this is not guaranteed.

Your 100% satisfaction is important to us. BUCA Botanicals allows 30 day returns for items purchased at bucabotanicals.com. The return item must have at least 50% of the product left in the bottle/jar to qualify. Please email us regarding your return + we will send you a pre-paid return shipping label. Please note that the original shipping costs cannot be refunded. Once your item(s) are received, refunds are typically processed within 10 days.

We do not accept returns or exchanges on partial sets, sale items, or product that has been significantly used. We do not accept returns or exchanges on international orders + shipments, including packages that are shipped to Canada.